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How the University of Newcastle Saves Time and Money with Quitch

Quitch is used by a variety of different organisations to help achieve their goals with its innovative, gamified approach to online learning. Quitch is a sector agnostic learning tool, and has seen great success as a learning and training platform for many businesses. The platform enables modular, progression-based learning that can be completed more efficiently than traditional training methods.

This new method of learning has translated fantastically to our partners’ operations across multiple industries. For instance, The University of Newcastle – a Quitch partner organisation – has seen tremendous success integrating our online learning platform into their IT training process.

The University of Newcastle

In this case study, we’re exploring how Quitch has been used by the fantastic team at the University of Newcastle to save time, cut costs and produce greater results in their IT Services department.

This case study is based on an interview and webinar with Stacey Cooper, Self Service Analyst from the University of Newcastle. Stacey has over 15 years of IT experience and was highly involved in implementing the Quitch program at UON, assisting in its integration into the IT services training procedure.

Initial Challenges + Pain Points

Prior to their adoption of Quitch, the onboarding and training process for new members of the IT Services team at UON was long and strenuous. The team required three weeks of full-time, face-to-face training per new team member.

This, however, does not cover the full extent of the challenges faced by the team during the onboarding process. Not only did training require an immense amount of time and human capital, physical training manuals quickly became outdated. As a consequence, learning was inconsistent as trainees were interacting with several different trainers. Ultimately, this led to large workflow bottlenecks as the time it took to onboard just a single team member increased workload for other members of the team. This led to delays in ongoing operational tasks and projects.

However, after all of these pain points, it was still difficult to measure the readiness of new team members with a lack of standardised assessment and analytics.

These challenges and pain points are what led Stacey and the team at UON to pursue an alternative to their prior process. They sought an alternative that was smooth, efficient, and most importantly, repeatable, with standardised training and analytics to track progress. This is what led them to Quitch.

How Was Quitch Used?

After exploring their options and opting for Quitch, the UON IT Services team used Quitch’s highly-accessible educator portal to build custom classes for their online learning and training process. The team was able to craft custom classes that covered all stages of training including induction, basic training, knowledge base testing and further learning where required. With the customisation tools offered by the Quitch educator portal, these classes were all fully-catered to the needs of both learners (trainees) and educators (trainers).

Additionally, with the modular learning structure of the Quitch app, UON trainers were able to effectively design chunked learning blocks. These blocks were intentionally structured, and were therefore easy to assess and convenient to revisit. Online learning modules also came in handy when the team needed to roll out updated training to their entire staff, creating single modules that new and existing staff could complete at their own pace.

How Did Quitch Help?

Enabled self-paced learning & Improved onboarding process

One of the largest challenges that faced the UON training team prior to Quitch was the incredible amount of diligence required of both trainers and trainees.

By using Quitch’s modular, gamified learning model, trainees were able to learn and revise at their own pace, completing questions in large chunks or sporadically as they saw fit. This enabled trainees to genuinely learn with less time-pressure.

Reduced costs, saving around $2200 per individual onboard

Not only did Quitch provide an impressive time save for the IT training team, the Quitch service also provided a significantly cheaper onboarding and training alternative compared to the original process. In fact, Stacey Cooper of UON recorded a phenomenal real-world saving of $2200 per individual onboard.

Enabled a uniform training and assessment process

With a rotating cast of training staff and guidance personnel, the IT Services team struggled to regulate and standardise training practices and assessments. This eventually led to team members with subtle gaps in knowledge and training which resulted in further time-loss and needlessly spent resources.

By using Quitch’s structured learning approach, trainees learnt module by module, and were able to structure their learning much better. By doing so, trainers were able to monitor progress and assist trainees in different areas as needed.

Made learning competitive through leaderboards

The Leaderboard feature on Quitch provided incentives for trainees beyond simply passing and fulfilling required assessment goals. This was done by ranking learners based on their performance. This process proved particularly beneficial when multiple team members were being trained simultaneously. It pushed team members to exceed expectations through the competitive Leaderboard mechanism.

Encouraged ongoing learning

Due to the module-based nature of the Quitch learning system, team members were able to revisit specific modules, questions and resources when needed in order to refresh their learning. By accessing their training digitally via Quitch, not only could team members revise resources and learning content, but also test their knowledge again using the multiple choice questions.

How Can Quitch Help You?

Interested in the new learning opportunities offered by Quitch? Learn more about how the Quitch app and our gamified learning system can be used by you and your team for effective learning and training, internal competitions and more by reaching out to


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